70% of support tickets resolved without an agent
A support copilot trained on policy and product docs that deflects routine tickets and arms agents with instant answers.
Ticket deflection
First response time
CSAT maintained
Illustrative concept project showing our build approach and the outcomes it is designed for — not a client engagement.
A growing support queue and rising costs as transaction volume scaled faster than the team could hire.
A retrieval-augmented support agent across chat and email with strict guardrails, source citations, and seamless human handoff for sensitive cases.
A support copilot trained on policy and product docs that deflects routine tickets and arms agents with instant answers.
Most routine requests were resolved instantly and first-response time dropped sharply while CSAT held steady.
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