70% of support tickets resolved without an agent
A support copilot trained on policy and product docs that deflects routine tickets and arms agents with instant answers.
Ticket deflection
First response time
CSAT maintained
NorthBridge Pay results after go-live
A growing support queue and rising costs as transaction volume scaled faster than the team could hire.
A retrieval-augmented support agent across chat and email with strict guardrails, source citations, and seamless human handoff for sensitive cases.
A support copilot trained on policy and product docs that deflects routine tickets and arms agents with instant answers.
Most routine requests were resolved instantly and first-response time dropped sharply while CSAT held steady.
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