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Patient intake cut from 11 minutes to under 3
Aurora Health · Healthcare

Patient intake cut from 11 minutes to under 3

A bilingual intake agent that collects patient details, triages requests and books appointments before anyone picks up the phone.

3 min

Avg. intake time

44%

After-hours bookings

2 langs

EN + AR support

Aurora Health results after go-live

The challenge

Front-desk staff were overwhelmed by repetitive intake calls, and non-Arabic and non-English speakers faced long waits.

Our solution

A conversational agent on web and WhatsApp that gathers structured intake data, applies safe triage rules, and syncs confirmed appointments to the clinic system with human handoff for anything sensitive.

A bilingual intake agent that collects patient details, triages requests and books appointments before anyone picks up the phone.
Aurora Health · Healthcare
The outcome

Intake time dropped sharply, the front desk was freed for in-person care, and after-hours requests were captured automatically.

Client
Aurora Health
Intake agentScheduling

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