
A 24/7 concierge that lifted upsell revenue 31%
An always-on guest concierge that answers questions, handles requests and recommends upgrades across every property.
Upsell revenue
Guest coverage
Languages handled
Illustrative concept project showing our build approach and the outcomes it is designed for — not a client engagement.
Guest messages arrived around the clock in multiple languages, and staff could not respond fast enough to convert late-night upgrade requests.
A branded concierge agent across web, WhatsApp and in-room QR that answers from property knowledge, takes service requests, and surfaces relevant upgrades — escalating to staff when needed.
An always-on guest concierge that answers questions, handles requests and recommends upgrades across every property.
Response times became instant across languages, guests self-served most requests, and late-night upgrades grew steadily.
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