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A 24/7 concierge that lifted upsell revenue 31%
Concept project · Marina Stays · Hospitality

A 24/7 concierge that lifted upsell revenue 31%

An always-on guest concierge that answers questions, handles requests and recommends upgrades across every property.

31%

Upsell revenue

24/7

Guest coverage

5 langs

Languages handled

Illustrative concept project showing our build approach and the outcomes it is designed for — not a client engagement.

The challenge

Guest messages arrived around the clock in multiple languages, and staff could not respond fast enough to convert late-night upgrade requests.

Our solution

A branded concierge agent across web, WhatsApp and in-room QR that answers from property knowledge, takes service requests, and surfaces relevant upgrades — escalating to staff when needed.

An always-on guest concierge that answers questions, handles requests and recommends upgrades across every property.
Marina Stays · Hospitality
The outcome

Response times became instant across languages, guests self-served most requests, and late-night upgrades grew steadily.

Client
Marina Stays
Guest conciergeUpsell

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