A 24/7 concierge that lifted upsell revenue 31%
An always-on guest concierge that answers questions, handles requests and recommends upgrades across every property.
Upsell revenue
Guest coverage
Languages handled
Marina Stays results after go-live
Guest messages arrived around the clock in multiple languages, and staff could not respond fast enough to convert late-night upgrade requests.
A branded concierge agent across web, WhatsApp and in-room QR that answers from property knowledge, takes service requests, and surfaces relevant upgrades — escalating to staff when needed.
An always-on guest concierge that answers questions, handles requests and recommends upgrades across every property.
Response times became instant across languages, guests self-served most requests, and late-night upgrades grew steadily.
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