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AI Glossary

AI Agent

An AI agent is a software system powered by an LLM that can autonomously complete tasks — understanding a request, using tools and data, and taking actions across your systems. Examples include voice receptionists, support copilots and lead-qualification agents.

Last updated: June 2026

A well-built agent is reliable, observable and safe — with guardrails, evaluations and a human escalation path for edge cases.

Related terms
Agentic AIRetrieval-Augmented Generation (RAG)AI Workflow Automation
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AI Voice & Receptionist AgentAI Customer-Support CopilotCustom AI Agents & RAG
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