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AI Glossary

Conversational AI

Conversational AI is technology that lets people interact with software through natural language — by chat or voice. Powered by LLMs, it understands intent, holds context across a dialogue and responds helpfully, enabling chatbots, voice assistants and automated support that feel human.

Last updated: June 2026

Modern conversational AI goes far beyond scripted chatbots — it can answer from your knowledge base, take actions like booking or refunds, and switch seamlessly between Arabic and English. Done well, it deflects routine queries while escalating the rest to your team.

As conversational AI consultants, we design assistants grounded in your data, fluent in your customers' languages, and measured on real resolution rates.

Related terms
AI AgentAI CopilotRetrieval-Augmented Generation (RAG)
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